Our "Peace of Mind" COVID Refund Policy
With our ‘Peace of Mind’ COVID Refund Policy, you can be assured that, in the case of a Government mandated border closure, hot spot restriction or lockdown that affects your travel plans for the dates you are booked with us regardless of the original Terms & Conditions associated with your booking the below will apply:
- Terms of this policy are only applicable for bookings made on or after 23 August, 2021.
- Cancellation of bookings will be accepted up to 48 hours prior to arrival due to lockdown.
- We would love to have you as our guest at another time and are offering to hold your money in trust for up to 12 months for you to rebook in better times and come and enjoy our beautiful area - we will only charge you any credit card fees and also offer you a $100 voucher off your next booking.
- We understand that this may not be possible for everyone and if that is the case for you, then we will refund your booking less a $85 non-refundable booking fee and any credit card charges you have paid and we are offering a $100 credit towards another booking out of peak season.