Terms and Conditions
CONDITIONS OF TENANCY
Please read carefully
Our holiday properties do not accept schoolies – if a booking is made in someone elses name for schoolies they will be asked to leave the property with no refund.
- For all bookings, the balance of the tariff is to be paid no less than 14 days prior to arrival date. For bookings made within 14 days of the arrival date, full payment must be made at the time of making the booking.
- Re-booking rights will only be granted to guests with a 7 day block booking where dates line up for the following year selected by the agency in the interest of all concerned. In this instance the current guest has the right to reserve the property for the corresponding period next year (subject to owner bookings). This re-booking must be made prior to departure. Re-booking will only be confirmed upon payment of the required holding deposit, and will only be accepted when the previous occupation has been satisfactory.
- Failure to meet the above terms may lead to the automatic cancellation of your booking. And a loss of the deposit paid.
- Payments can be made by, debit/credit card or direct deposit into our bank account-please call for our bank details. If paying by credit card a 2% fee applies.
When booking/purchasing from Yamba First National Real Estate Pty Ltd, credit card details are transmitted through a secure server using SecurePay. Card data is not hosted by First National Real Estate Yamba Pty Ltd.
Cancellations – Must be in writing.
- Full refunds of deposits (less $85 cancellation fee plus any fees and charges including portal fees) are possible only with a minimum of 60 days notice. If less than 60 days notice and more than 30 days notice is given then $200 cancellation fee. Less than 30 days notice, the full deposit is forfeited unless the property is re-let by us for the full term of the booking – if this occurs then $200 cancellation fee.
- If your holiday is cancelled due to payment not being made by the due date, a re-booking fee of $85 will apply to reinstating the booking, or the deposit forfeited.
- By now, we can expect that our guests are aware of the risk of further Coronavirus spread, and as such the risk they are taking when making new reservations, particularly Non-Refundable and Partially Refundable bookings. Therefore for all new reservations made as of 6 April 2020, we will no longer apply Force Majeure conditions for guests seeking to cancel or modify their booking due to the current Coronavirus restrictions. These reservations will be treated like any standard booking, according to our policies and procedures.
'Peace of Mind' COVID Refund Policy
With our ‘Peace of Mind’ COVID Refund Policy, you can be assured that, in the case of a Government mandated border closure, hot spot restriction or lockdown that affects your travel plans for the dates you are booked with us regardless of the original Terms & Conditions associated with your booking the below will apply:
- Terms of this policy are only applicable for bookings made on or after 23 August, 2021.
- Cancellation of bookings will be accepted up to 48 hours prior to arrival due to lockdown.
- We would love to have you as our guest at another time and are offering to hold your money in trust for up to 12 months for you to rebook in better times and come and enjoy our beautiful area - we will only charge you any credit card fees and also offer you a $100 voucher off your next booking.
- We understand that this may not be possible for everyone and if that is the case for you, then we will refund your booking less a $85 non-refundable booking fee and any credit card charges you have paid and we are offering a $100 credit towards another booking out of peak season.
General Terms and Conditions
- We cannot accept responsibility for actions taken by the owner of the premises outside our control and we reserve the right to cancel any booking as per the owner’s instruction. In this event, we will notify you as soon as possible and do our best to arrange other accommodation or dates suitable to you. If this is not possible, all deposit monies paid be refunded, but no other claim, right or action or demand shall exist in or be made by either party.
- The premises are leased to you for holiday purposes strictly for the period stated on your receipt. Under no circumstances is any commercial enterprises to be conducted from the property.
- Code of conduct: A mandatory Code of Conduct for the Short Term Accommodation Industry now applies. The Code of Conduct imposes certain behaviour standards on guest in short-term rental accommodation, including:
- You must not make noise that unreasonably disrupts your neighbours
- You must not cause damage to the premises in a community scheme
- You are responsible for the actions of your visitors and must ensure they comply with the behaviour standards set out in the code. If you dont meet your obligations under the code, you could face penalties such as warning notices, fines or being added to the exclusion register.
- A person who is listed on the exclusion register is prohibited from participating in the short term rental accommodation industry for five years.
- If any of the above happens you will be asked to leave with no refund.
- Your booking will commence, and keys may be collected any time after 3pm on the day of arrival and the property must be vacated no later than 10am on the day of departure. Upon departure, keys must be returned to our office before 10am or you may incur a late checkout fee.
- Our office is open from 9.00am to 5:00pm Monday to Friday, and 9.00am to 1:00pm Saturdays. In order to collect keys outside these times, please bring your confirmation email/letter with you with the key safe code printed on it. The code will also be SMS to you prior to your arrival. Keys will be left in the key safe at the front of our office – First National Real Estate Yamba Suite 1/19-21 Coldstream Street Yamba, for you to collect. Under no circumstances will keys be left out without the full accommodation being paid, and security deposit held.
- Call out fees – if the agent has to attend to the property due to neighbour complaints, excess rubbish, additional cleaning and damage to the property or its contents, the liability of the holiday tenant shall be the full cost of all excess charges and/or repairs whatever that may be. Card details will be held in Secure Pay in order to be used for future payments on your booking plus credit card fees. The liability of the holiday tenant shall be the full cost of all excess charges and/or repairs whatever that may be.
- Our staff will describe the property and location in good faith and to the best of their ability. It is the responsibility of the tenant to assess the suitability of the accommodation for their needs. Claims for discounts or refunds will not be entertained for reasons of unsuitable accommodations.
- At the time of booking you will nominate the maximum number of people that will occupy the property and you accept that this number must not be exceeded under any circumstances. Bookings will not be accepted where there is not enough bedding for the claimed number of occupants.
- Should you exceed the accepted number of occupants upon the property, our office will terminate your tenancy requiring you to vacate the property immediately. Under these circumstances no refund will be given and alternative accommodation will not be made available.
- Some properties have linen and some do not – please see your booking information regarding this. You can arrange to hire linen with The Laundry Yamba on 02 6646 1571 at your own cost. Linen is required to be used on all beds used throughout your stay: should our cleaner reasonably believe that linen was not used; the holiday guest will be responsible for the cost of laundering all bedding.
- Each property may have additional ‘rules’ that apply. These will be posted on a notice within the property and will form part of these terms and conditions. PLEASE NOTE – properties that are not advertised as pets welcome do not allow visiting pets ever at the property. You will be asked to leave the property if pets are found on-site.
- Items left at premises will not be automatically returned. We will hold the items for a maximum of two weeks and then pass them onto a local charity. Items will be returned only upon receipt of credit card details for postage and packaging plus a $25 handling fee.
- In the event of the property being for sale, inspections with prospective purchasers may be necessary during reasonable hours by appointment.
- Unless otherwise specifically stated, pets are not permitted upon the property. If the property is pet friendly the holiday tenant will be responsible for the removal of fleas, faeces etc. from the property upon vacating. It is your responsibility to make sure your pet does not disturb the neighbours – so please do not leave them locked up int he property. If this occurs you will be asked to leave. Pets are also not allowed on any furniture.
- If the agent has to attend the property due to complaints from neighbours or any other disturbance, or for a lockout by the guest a $200.00 fee will be charged. This is collected at time of callout from you directly. If a locksmith is required, the tenant will be responsible for the payment of the locksmiths account.
- The tenant agrees to leave the property in a clean and tidy state with rubbish removed and all washing up done and stacked away. Any costs for cleaning above the standard items that our cleaners do must be paid for by the tenant. Excess rubbish that does not fit into the bins at the property must be disposed of responsibly by the tenant. Any and all damages to the property, common areas or fixtures and fittings of the property must be reported to the agent immediately and paid for.
- Barbeques must be left in a clean and tidy state ready to be used by the next tenant. A $50 fee applies if you leave the Barbeque dirty. If you find the barbeque dirty on arrival please contact our office immediately and we will send someone up to clean it.
- No responsibility will be taken for personal belongings of the guest. Any required insurance for your belongings must be arranged by yourself. No liability is accepted by the agent or property owner for any injury, debt, damage, loss, delay or inconvenience caused by events outside the agent or owners control.
- Bookings are taken by the agent for the current owner: if the property is sold we cannot guarantee that the new owner will continue to make the property available.
- Guests to make every possible effort to ensure that they do not interfere or cause a nuisance to neighbours. Excessive noise can be a major cause of complaint. Loud music, televisions and partying that causes excessive noise will not be permitted between 9.00pm and 7.00am. Should our office receive a significant number of complaints, we may have to review your tenancy.
- In strata titled properties, strata by-laws must be complied with at all times. First National Real Estate Yamba has no control over the by-laws posted on strata titled properties.
- The agent may refuse to accept any booking where the agent has been instructed by the owner or where the agent believes the booking is not in the best interest of the owner.
- All guests are responsible for keeping the property secure throughout their stay and upon vacating. Any theft or damage due to not securing the property shall be the responsibility of the holiday tenant.
- All property interiors are non-smoking. Holiday tenants failing to abide by this term may be responsible for the cost of cleaning all carpet, furnishings and window coverings.
- The guest agrees to allow the agent and/or appointed tradesperson to enter onto the property at any time to effect or investigate repairs or complaints.
- All repairs will be affected as soon as practicable. On public holidays and after hours it may at times prove difficult to get tradespeople straight away. We will always do everything we can to minimise inconvenience caused but cannot issue partial refunds or give discounts. In the event of a major problem rendering the property uninhabitable, we will make every effort to find alternative, suitable accommodation for you if the property is uninhabitable.
- The agent is not responsible, nor has any control over building/renovation work being carried out on neighbouring properties and cannot issue refunds in such circumstances.
- Tariffs may be varied at any time up until the time of booking accommodation. Quotes are valid for 30 days only.
- These terms and conditions may be varied at any time without notice. Always refer back to our website for current terms and conditions. A printed copy of terms and conditions can also be obtained from our office.
- Any printed, written or verbal description of the premises by the Agent or an employee will be made in good faith; however, no responsibility for contested description can be accepted.
Please read these terms and conditions of your holiday letting contract carefully as any departure from these conditions permits the owner or agent to refuse the key, amend the rent or immediately terminate the booking.